Outfit Moray FAQs
General Outfit Moray & Bike Revolution FAQ
Where are you based? Outfit Moray is on Shore Street, Lossiemouth, IV31 6PB. We’re open 9am to 5pm, Monday to Fridays (inc Bank Holidays).
Where can I book an activity? All our activities are listed on our website. If they are fully booked, there is an option to join the waiting list and an email will be sent if a place becomes available.
Is there a minimum age? Most of our activities are for young people aged 8+, although some cycling activities are from age 4+. Each activity will show the minimum/maximum age.
Do you only run sessions during school holidays? During term time, we are working with schools and youth groups, so most of our open activities are out of school time, such as school holidays, in-service days and weekends. Please join our mailing list to be among the first to know when they are live and available for booking.
Do you sell/repair bikes or take bike donations? Yes, please contact our Bike Revolution workshop during opening hours on 01343 549571 #2 regarding sales or repairs. Further info for bike donations can be found here.
What if the weather is bad? The weather rarely stops play but, if we have to cancel the activity due to weather, or for any other reason, you will be contacted DIRECTLY via the contact information on your order, but please be aware that this decision is sometimes not made until the day of the event, as forecasts can be wrong!
Do they need to bring anything? We provide all technical equipment, including bikes, wetsuits etc. Participants need to bring a packed lunch (full day activities), snacks and a full water bottle. They should be appropriately dressed for the weather and wearing sturdy footwear (trainers etc). If they are taking part in a ‘wet’ activity, they should come wearing their swimwear under their clothes.
Is there transport? Unless otherwise stated, participants will meet at Outfit Moray and will be transported to the activity venue. Please note, these vary due to conditions, weather and availability, so we cannot always tell you where it will be.
Can I change my booking? Yes, but if you need to amend, edit or cancel your booking there will be an admin charge and you may not get a refund (see our Terms and Conditions). Whilst we appreciate mistakes happen, we are a very small charity with limited admin time and our T&C’s are there to protect our funds, so we can continue supporting young people in Moray.
Do you teach young people/adults to ride a bike? We run 45 mins 1-to-1 sessions for young people age 4+ to learn to cycle or improve their skills. These are run during the school holidays and can be booked online. If we have specific funding for adult cycling, these will also be listed on our events website. Please join our mailing list to be among the first to know when they are available.
Can adults join in? Unless the activity specifically states ‘family’ activity, then it’s for young people aged 8 to 18 only. All activities will have the age range noted. ‘Families’ can be anyone from parents/guardians to aunties, uncles, grandparents or a family friend. We can provide adult only activities, and bespoke family adventures.
My child has additional support needs, can they still come? Yes, we have years of experience working with young people who have additional support needs. There is the opportunity to provide any additional information during booking.
Can I come and watch? We understand your young person may be anxious or nervous, or may have behavioural issues, but please be assured that this is very common and our instructors are very experienced in working with these situations. We actively encourage adults NOT to come along and watch as this can distract the young person (and the group). It is our experience that these young people tend to be more relaxed, and engage more with the activity, if they don’t have their adult watching them, plus most of our activities take part in inaccessible areas.
Where can I see the photos? It is not always possible to take photos, but if we do, they will be posted on our Outfit Moray Facebook page (Bike Revolution for cycling activties) in due course. We aren’t able to send photos individually, but you can see them on Facebook without an account and save them from there.
Can I book a private activity? Yes, please visit our adventure days page for prices and an enquiry form.
How can I help raise funds for Outfit Moray? Thank you for asking! All our activities for young people are heavily subsidised and require a lot of fundraising to keep them at this price, so please do have a look at our website (opens in a new window) to see how you can help us continue providing affordable outdoor learning and adventure opportunities for young people in Moray.
Activity Consent Form and Personal Information
How will my booking information be used? All the information you provide will be used to make sure we can contact you regarding the activity, to provide the best learning experience for the participant and, should anything happen, to be able to pass relevant contact information and details on to a medical team. All the information provided is stored securely on our CRM database and you may contacted in the future for monitoring purposes.
Will you share my information? Your medical information will only be shared with medical professionals if required, likewise with any necessary personal information. Your information and details will not be passed on to any third party for any other reason. All information will be stored in accordance to The Data Protection Act 1998.
If you have any concerns as to how your information is used, please visit our Privacy Notice.